Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.kimcakecreation.com  website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -

1. If the cancellation request comes to us “Kim Cake Creation” before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account.
2. If the cancellation request comes to “Kim Cake Creation” between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account.
3. If cancellation is request comes to (Kim Cake Creation) within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account.

In any of the cases above Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

1. Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.
2. Same day mid-night delivery orders cannot be cancelled.
3. Special day orders cannot be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

• “Kim Cake Creation” takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
• “Kim Cake Creation” takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.

Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

Refund will be credited in Bank Account on orders which are processing within 48 hours of delivery date.

Refunds are processed to your payment method within 7 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

Within 24 hours period before delivery, if address is changed, we charge Rs 200/-. Sometimes the address change request cannot be accepted, in that case order will not be refunded or cancelled. Pin code Requirements

It is user responsibility to provide correct pin code in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the

pin code of that area.

If pin code entered in the address section is incorrect then following cases arise -

• Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated - The system checks pin code for delivery verification and may accept order when pin code entered is of serviceable area and address is not.
• If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order cannot be cancelled and refunded in case you do not wish to pay for correct pin code’s charges.

Important Points

The products and services displayed on “Kim Cake Creation Portal” are our best offerings and we put in our 100% effort to deliver high quality similar products and services. These terms and conditions are put across to avoid any possible conflict.

1. All products listed on the website, their descriptions, and their prices are subject to change, time to time according to the various conditions prevailing in the market.
2. Orders are accepted and delivered in TIME SLOTS which are available in your selected city. All requests are processed with reference to time slot of your order.
3. For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM. In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
4. “Kim Cake Creation” reserves the right, to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
5. The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
6. The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
7. In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
8. If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
9. There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc. The orders will be processed and delivered up to 52 hours of requested date and time slot of order.
10. There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
11. Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
12. For rescheduling order, you need to inform us at-least 24 hours before delivery date.
13. Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 6 to 8 hours for the replacement.
14. Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons (NOT due to products or services of (“Kim Cake Creation”).
15. Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example, the orders where delivery locations are premises like hospitals, Govt agencies, societies, resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
16. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
17. In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 2 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.